What makes digital products go from ‘good’, to ‘great’, and then ‘really, really great’? Check out the Kano Model, a framework that identifies the three things to watch for every time we build something for our users. How do we turn our digital products into unique offerings in the marketplace? The Kano Model has an answer for that!
Presented at WordCamp Toronto (October 3, 2015; Toronto, Canada). It was also my first solo speaking engagement! 🙂
Slides available over SlideShare.