Designing a Door-to-Door Coffee Delivery Service
What happens when you’re brought in to help reimagine a coffee shop’s order fulfillment experience? Will traditional UX research methods help or do you have to go further?
Here’s a story how I used ethnographic research to design a door-to-door coffee delivery service and the product prototype that came out of it.
Building a Patient-Centric CAMH.ca
How does Canada’s premier mental health and addiction centre get its content to those who urgently need it? Is it through more content? Or smart choices at the structure and surface layer?
Here’s how I helped the Centre for Addiction and Mental Health imagine a better CAMH.ca through UX and Content Design.
From Closure to Comeback:
Redesigning The Canadian Jewish News
Canada’s largest Jewish newspaper was staring closure. But a public outcry forced them to reconsider and fight for the paper’s survival in the digital age.
Here’s a story of the CJN’s digital transformation and how UX research and design kept them in business.
“Alright. What skills do you bring to the table?”
Research + Strategy
Discover your product’s potential by aligning user research and product strategy.
Communicate trust and confidence with a strong, user-centric plan for your content.
Turn your product’s vision into something real from sketches all the way to clickable prototypes.
Lead your team to success through workshops that inspire, inform, and instruct.